Facebook is a website we all know and use. We love to message our friends or check out family photos. That said, many of us also use it to communicate with brands we love or hate. If you want to start building relationships with your customers through Facebook, read on.
Do not sign up for a Facebook account and expect the name of your brand to speak for itself. Even if the brand you are marketing is fairly well established, you still need to do work to make it even more popular. Failing to do this may result in you losing some of your fans.
Any online content that you publish should link to your Facebook page. Even your blog should link to your Facebook page. Link your Twitter and Facebook pages to have your tweets posted on your page.
Try using custom tabs on your Facebook page. When you first create your business Facebook page, you’ll have general tabs like the Wall and Info tabs. Try extending your capabilities by creating your own custom tabs. Some businesses have tabs that contain links to various kinds of content like products, newsletters, and ongoing contests.
When using Facebook to do your marketing, take advantage of tools like Facebook Offers whenever possible. All that needs to be done is you should get the offer set up and use the Promoted Post option. If you are offering something great, it may be worth promoting it more broadly, including non-fans.
If you’re working on building your fan base, consider using “Like Ads”. These are ads that include a call to action to Like your page right from the ad itself. These ads seem to be just as effective in the News Feed as they are in the right column, so play with the placement.
Keep track of how your page is doing. Monitor your Facebook page’s traffic. What sort of posts and content seem to get the most attention from your customers? Take note of what really seems to interest people and what doesn’t. Keep track of this information so that you can better plan for the future.
Create customized tabs to highlight information on your Facebook page. This way you can clearly separate promotions, coupons, freebies and other things that you would like to highlight about your business without having them get lost in your wall posts. When the contest or promotion is over, you simply remove that tab from your Facebook page.
Facebook is more effective if you use it as a connection builder, so do not use it the same way you would use a direct marketing tool. If everything you post is marketing related, you may lose a lot of fans. People tend to be more interested in your business as a whole, and they don’t want to be feel like you are spamming them.
Respond to comments or questions as soon as possible. With technology today, people like speed. The quicker you can be about responding to the questions and comments that your audience has, the better. This will show them that you really do care about them as customers and value them.
Offer special items to give away to those that Like your page. You could offer a small sample of your product or something as simple as an Mp3. They key is to entice people to like your page, as once they do they will be alerted when you post anything new on your page.
If your Facebook marketing campaign has stalled, launch a new contest. Announce your intentions to your friends and email list members and make it something exciting. Word will catch on quickly that you’re up to something interesting and that will create a social media buzz around your business. You will reignite the interest of your old customers and sign-up new ones as well.
Before you launch a Facebook marketing campaign, prioritize your marketing goals. It’s important that your profile have a message and focus on targeting a specific action. For example, use it to increase sales with frequent promotions or to get people to buy a specific line of products. A general profile will not generate that much excitement, but one that buzzes with activity will!
Keep in mind that a lot of Smartphone and iPhone owners have access to Facebook on their phone. You could share link to your mobile website on Facebook or encourage your subscribers to share pictures taken with their phones, for instance while visiting your store or when testing your products.
Hire an individual to keep your Facebook page up to date. Having updates daily will remind customers why they like your business. And the posts are able to be shared with their friends as well!
Do not underestimate the power of exclusive content or products. Everyone wants what they think is hard to get. Therefore, take something of value (like an e-book) and give it out to people, but only if they like your page first or perform some other action. They will be excited, and you will get something that you want too.
Check out small business forums to help you craft your Facebook ads. If you have no experience with crafting an ad, before you pay for your Facebook advertising, get someone else to help you put your ad together. That way, your money will be better spent and your ad will be more effective.
Remember that quality is more important than quantity when it comes to Facebook marketing. Your audience will be more satisfied with less posts if they are treated to useful information. Posting all day every day is useless if the information you are posting is not worth anything to your readers.
When it comes to engaging your customers in conversation, nothing works as well as using Facebook. This form of marketing truly allows you to reach an audience you can’t find anywhere else. Once you’re using the tips you’ve read here, your campaign’s success should meet all of the goals you set and exceed them.